After-sales Service
At GD Prototyping Technology (HK) Ltd, we believe true project success goes beyond product delivery. Our mission is to support clients at every stage—even after production is complete. Through our comprehensive and professional prototyping after-sales service, we ensure long-term reliability, satisfaction, and success for every customer.
End-to-End Support for Every Project
Once your prototype or low-volume production order is delivered, our responsibility does not end. Our dedicated after-sales team remains actively engaged, offering guidance, technical assistance, and quick solutions for any concerns. Whether it’s performance questions, quality checks, or rework requests, we are here to help.
Our Key After-Sales Services
1. Fast Response & Dedicated Support
Each client is assigned a dedicated project manager or support representative. This ensures fast communication, personalized attention, and efficient resolution of issues.
2. Free Technical Consultation
Our experienced engineers provide free consultation on part performance, tolerance issues, assembly, and post-processing methods. This helps you maximize value from every order.
3. Repair & Rework Guarantee
In case of product defects or production inconsistencies, we honor our warranty by offering rework, remanufacture, or replacement. We stand behind our commitment to quality.
4. Complete Inspection Records
All projects are backed by full inspection documentation. These reports are available upon request, ensuring transparency and traceability for every order.
5. Regular Follow-up Service
Our service does not stop at delivery. We follow up regularly to gather client feedback, measure satisfaction, and provide additional support where needed.
- Email: sales08@gd-prototype.com
- Phone: +86 18922939267
- Working Hours: Mon–Sat, 9:00–18:00 (GMT+8)
Every inquiry is handled with professionalism and urgency, reflecting our customer-first approach.
Our Service Commitment
At GD Prototyping, your satisfaction is our priority. We are more than a manufacturer—we are a trusted long-term partner. Whether you require a single prototype or a large-scale production order, our prototyping after-sales service ensures you receive not only top-quality products but also dependable, professional support from beginning to end.
